The Art of Customer Recovery: Transforming Negatives into Positives

The Duct Tape Marketing Podcast with John Janstch

• [01:01] How does somebody become a customer experience expert?
• [02:48] How do you unify decision-makers in an organization around a customer experience vision?
• [05:27] As the pandemic’s impact led to relaxed customer service, are we now entering an era where customers have heightened expectations?
• [06:56] What role do you see speed playing in today’s market?
• [09:06] Could you share a case where a company sought your assistance in transforming their customer experience?
• [13:13] Have you encountered instances where customers were willing to pay more for exceptional service?
• [15:10 What are the best strategies for fixing a poor customer experience?
• [17:56] How can someone begin to identify and address gaps in their customer experience?
• [19:52] What role will A.I. play in shaping the future of customer service and experience?
• [21:19] Where can our listeners connect with you and explore your work further?

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This episode of the Duct Tape Marketing Podcast is brought to you by the DeskTeam360

Desk team 360 is the #1, flat-rate, digital marketing integration team, that helps small businesses and marketing agencies with graphic, web design, and on-page marketing services.